Complaints Procedure

Whilst our staff at Shaw and Company undertake their duties in a conscientious, polite and efficient manner, we recognise that occasionally errors may occur or a dispute may arise. In all cases, we would hope that any dispute can be resolved informally without needing escalation. However, in the rare event that an informal solution cannot be found, it will be necessary to investigate the matter on a more formal basis. In this event, we ask that we are notified as soon as possible after the incident so that the matter can be investigated. We are then able to learn from these experiences and continuously improve our service to you.

Any complaint is taken seriously and every effort will be made to deal with it promptly and transparently. We have provided below the outline to our process which will help us to deal promptly with your comments.

CLICK HERE to view our Consumer complaints procedure

CLICK HERE to view our Business complaints procedure