Our fees are based on a fixed amount per unit per year and this is in accordance with the recommendation of ARMA. The fee will be dependent on the level of service required and will reflect the number of inspections, meetings and any other requirements. It is important to note that we do not charge an additional percentage fee on top of any day to day expenditure.
Every client has to enter into a management agreement which outlines our terms of business and conditions of appointment. Our standard form of agreement is that which is recommended by ARMA and RICS. A template version is available upon request. The management agreement will be signed by a director of the residents management company and will include a start date, agreed fees and number of meetings/inspections and our service levels.
Once appointed, we will take charge of all aspects of the handover process, taking the stress away from you. From opening up bank accounts to preparing a service charge budget, we have procedures in place to ensure a smooth and tailored transition; one you can trust in.
Once we’re confident that everything is running smoothly, new clients are allocated a dedicated property manager will oversee everything that goes on with the support of a local and tailored team to suit you and your property.
Each of our offices has its own property management department, assisted by a team of support staff, familiar with the property and the local area.
Our clients can expect their property managers to make a set number of routine inspections of the development. This number is listed in each management agreement and is included in our management fee but it is HML policy that at least one inspection is carried out each year.
A thorough inspection will be carried out covering the following areas:
- Cleaning (in general and where applicable) windows
- Repairs and Maintenance
- Fire Safety
- Utility Readings
- Plant Room
- Car Parks
- Refuse Areas
- Building Exterior
- Any unauthorised activity, such as satellite dishes
Additional inspections can be carried out at an additional cost, detailed in our Schedule of Charges which are available on request.
Property management is at the heart of what we do, but we also offer a broad range of additional services that are often just as important to consider.
Finance & Credit Control:
Property managers work aside our in-house finance team to ensure processes are carried out in accordance with legislation and information contained within the lease. This department is responsible for monitoring income and expenditure and identifying any arrears on the accounts.
Customer Services & Compliance:
This division interfaces with the property management, legal and finance operations. It also oversees the performance management of the finance teams and management of our complaints procedure.
Technical & Facilities Services:
The Technical & Facilities Services (TAFS) department is a team of specialists who provide a number of support services to the property management team. Based in Croydon, they are on hand to carry out property inspections, handle Major Works (Section 20) processes and manage our in-house Out of Hours service.
We have two Property Inspectors whose roles are to carry out the Health & Safety and Fire Risk Assessments as well as any additional property inspections which may be needed. The reports that are produced are comprehensive and in-line with current legislation to ensure that our clients are aware of what is required.
We have introduced our internal scheme to ensure that all relevant checks are completed and we are abiding by our own obligations. Follow the link to read more about this tailored service available.
Out of Hours:
We are able to provide a 24 hour help desk to provide residents with a point of contact for communal building emergencies. We find this service has a high uptake from residents who welcome the ability to report defects and obtain a response outside of normal business hours.
The team are also responsible for the design and provision of property related signage, as well as specialist contract tendering.
For further information please contact our TAFS team on 0208 662 8800 or by email at firstname.lastname@example.org